Getting AOL Live Help

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Can I find AOL customer service help online?

Getting AOL Live Help

If you need help but can still log on to AOL, there are live AOL help chat rooms staffed by trained support personnel available 24/7. AOL live help is often a much faster way of getting an answer to your question or problem than waiting on hold until an AOL customer service representative can take your call.



8/22/2006 6:37:47 PM
Judith Vogelmeier said:

I have tried to get an answer by telephone said long wait go to live help, can seem to get live help been a member for 11 years but can't seem to get help. My computer had to be rescanned and now I can't even get into my credit union through aol but I can through Bell South. This is very frustrating maybe I should learn how to use Bell South and forget AOL.

8/27/2006 9:41:27 PM
Frances Phillips said:

what do you do when you need an consultant to help you ,and you can't reach them throgh any aol live help?

8/29/2006 9:16:17 PM
nicholas said:

I need help reinstalling aol back into my computer. A anti-spyware took out a file that allows me to log onto aol.What do I do?

8/30/2006 5:50:20 PM
Jacqueline Reynols said:

I want to cancel my account but can't remember my favorite film and the last four digits of my account is 3461.
Also, I don't have an account anymore due laid off on my job.

9/3/2006 11:35:22 AM
Lisa said:


I just checked my email this morning and found 3 emails from a retail website,one to sign up and one thanking for an order ,confirmation,customers name and so on.This person used MY email address to sign up to this store and purchase.who at aol customer service can I forward these to so they can contact this person and tell them to stop using MY email address?

9/12/2006 7:21:49 PM
aaron said:

hey can you help me

9/13/2006 11:00:45 PM
Michael Yang said:

Hello aol customer service.

My name is Michael Yang and I have been with aol for a long time but now I'm switching to AT&T broad internet connection so I no longer use aol for the last two months. I did called you the customer service and cancel my account already but you continuosly charging me for the last two months. This is my last notice to you please cancel it immediately or I will sue you! My name is Michael Yang my past aol screen name was hmongyaj and sub screen name was hmongamer I can be contact at my home phone 559-346-1959. I appreciate if you could help cancel my aol account.

Thank you,

9/15/2006 7:34:44 AM
Anthony Smith said:

i am making enquiries as to how my order is going for a 2 mb gold is going as i have had no reply since i made the order i was told to contact customer service but was waiting too long on hold i hope you can help me my phone number is 0121 748 3631

10/14/2006 1:35:35 AM
carol said:

I'm loggged in using a friend's email account. I need help to reset my own password. I recently purchased a new laptop and am trying to login using my existing username but have forgotten my password. Can you help me reset it?

10/27/2006 12:06:29 PM
Yanada said:

I have started the AOL internet service for about a week. There was no problem until yesterday, but since then I have had a trouble in accessing internet. There is a message on my computer that "Connection Warning. Unable to communicate with the modem", although I did not change the setting at all. Sometimes (about once in ten times) I succeeded to connect with internet, but the speed is quite slow, and disconection occurred soon. I am embarrased with this situation. Please tell me how to resolve this problem. I am using Mac OS X with an internal modem.

12/18/2006 4:44:23 PM
Dan Coski ( said:

On 12/17/6 I received an error message explaining that I could not obtain a DSL connection as I was attempting to log on to the internet THIS WAS VERY UNUSUAL Much to my dismay, I soon discovered that no technical service was available to me to correct this problem; I have very limited knowledge of the workings of my computer and cannot solve this problem myself. NOTE: There were no problems until something was changed at AOL without my knowledge or consent. In contrast, I did receive Tech support from Verizon but the root of the problem was ultimately with my AOL account. I find that this situation is most troubling from a consumer point of view and feel left out in the 'Lurch' by AOL. I hope this situation can be rectified in the near future or I will have no other option but to seek service from another outlet that values their customers needs and con cerns.

Thank you

Dan Coski

2/24/2007 9:03:46 AM
Lois Bell said:

The past few days I have been unable to open my email folders saved to my pc. When I try to open them it asks for a password. This never came up before and I have no idea what the password is. What do I do?

3/12/2007 11:53:15 AM
Jan Benest said:

My Father recently passed away on January 3rd, 2007. His AOL bill is still being drafted out of his account. Would you please tell me what I need
to do to stop the billing for a AOL account that is no longer needed.
Jan Benest

4/1/2007 11:46:13 PM
Alton Robertson said:

Live tech help is no help. Attempted nine back to back attempts and kept getting logged off. The time before, the tech attendent gave me the runaround by asking repeatedly what the problem was when it was given when signing on. Awful On Line.

4/27/2007 9:15:40 PM
john coady said:

i have been with aol. to long, i always have more problems when they leave me after fowling up the computer. i am seriously thinking of changing, i have friends that have been so fed up with aol. they cut them off immediately. john.

9/21/2007 11:10:57 PM
Richard Landgraff said:

Yesterday, when I clicked on the Switch Screen Name line of the Sign Off button, the box was normal and printed in American. Tonight, it suddenly changed (on its own?) to Mexican. I know I'm only 120 miles north of TJ, but this is still America. Though my wife speaks Spanish (better than the Mexicans) as well as Hungarian, she prefers American style English.

How the heck do I get the Switch Screen Name windo back into its proper language?

10/19/2007 4:42:07 PM
Betty Wall said:

Obviously, from reading the above comments, AOL doesn't care whether or not customers get the help they need. I want to know why AOL charged me three times the amount I have owed each month for this past month. Am not able to get info from anyone except the recording. There must be no live help.Until now, I have been happy with AOL. Now I realize that they don't care about their customers. I do not have time to play on the phone with their little game. Very frustrating.

1/27/2008 10:40:26 AM
marilyn said:

mcafee virus pops up on screen says mcafee no longer updated needs be replaced mcsfee security edition from aol only when you do they want your password iim concern about this

1/11/2009 11:00:36 AM
maziq6 said:

i was told once i acessed my account by my checking account to call in and give you my card so you would charge my checking and charge my debit

2/12/2009 11:49:08 AM
Robert Boy said:

The present AOL program has many problems. Here are a few of them:
1. It takes forever to load the program
2. When using the program, it regularly freezes
3. News information is listed and when I click on the new item I wish to read or see, the program comes up with a blank page or the computer freezes.
4. It is difficult to get out of the AOL Program, sometimes, I cannot get it off the screen and have to turn-off the computer with it still on the screen.
5. Sometimes after I have closed the program it comes back on even as I use other programs on my computer.
6. When typing e-mail, if I notice that I have made an error and go back into the text to correct the error, trying to make the correction deletes letters and words that follow the error.

At this point, I am so frustrated with AOL that I am considering dropping it totally. The program does NOT work properly!

7/8/2011 6:29:07 AM
john wells said:

i seem to have lost my mcafee security suite

9/23/2011 10:55:55 PM
Rubye said:

I am getting an annoying pop-up every 15 or 20 minutes about an AOL installation. I have 9.0 Optimized for my Windows XP computer and this pop-up is trying to get me to install a 9.6 system. I DON'T WANT A CHANGE , AND WOULD LIKE THIS POP-UP TO DISCONTINUE FROM MY COMPUTER. THANKS!

9/26/2011 4:01:38 PM
Gregory G said:

How can I retrieve deleted emails?

1/4/2012 6:29:53 PM
joe said:

i need help signing into my account my password isnt working


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