Read this tip to make your life smarter, better, faster and wiser. LifeTips is the place to go when you need to know about AOL Customer Service and other AOL topics.
To contact AOL Customer Support you will either need to go through AOL Live Help (only available to members) or call their customer support line at 1-800-827-6364. To reach AOL Live Help select the "Keyword" option from your AOL toolbar and type in "Live Help". Push the "OK" button and you should be taken to the Live Help center.
I noticed the new system you put in for e-mail, cheching spelling, finding e-mail addresses and I hate it. I would pay more for the old system. If it stays this way I will cancel my plan, and so will the rest of the people I talked to about it.
it does work people....tried it this morning....it saved us....thank you
I recentely received an e-mail from someone posing as aol. The e-mail said my card was denied for paying my monthly bill. The card company said my card was in good standing.This e-mail ask for all the information that aol says they will never ask.Sooo beware!!!!!!
I WOULD LIKE TO BE ABLE TO SPEAK TO SOMEONE THAT IS ABLE TO CONVERSE IN ENGLISH AND NOT HAVE THE PHONES BREAK UP(LIKE A CELL)I WAS TOLD THAT THE PHONE CALL WOULD BE MONITERED,MY QUESTION,YOU KNOW HOW HORRABLE THE SERVICE IS AND DO NOTHING TO CORRECT IT
AOL blocks messages from Paragon (an MLS site)and Bay East Association of Realtors, Pleasanton, CA. Please remove it. Thanks.
Now you gotta cut back on the headlines???....Aol just keeps getting suckier !
I have been an AOL customer for many years without a problem and yesterday I was unable to check my email. A Celeste tried to assist me yesterday to no avail. I need to simply reset my password and check my email. I hope I can get some help as I am ready to discontinue my aol account.
Your service was great...
at first it was difficult to find the number for AOL, and your service was great. Thank You!!!
Your service is very bad, I am about to stop your service all together
There is no help on this line. its a computer who doesn't listen to a word you say.
Don't call this number.
I'm on the verge of canceling my account I'm so sick of this.
The automatic service is not adequate for your needs. The service needs to provide a link for customer service.
On my Mac OSX, version 10.4.11, dual 1 GHz, PowerPC, G4, 1MBL3 cache per processor, memory is 768 MB DDR SDRAM computer the past two months, the three screen information news AOL Welcome pop-up hasn't rotated. It has been stuck on the same sequence. I can use Safari it is also a working software on my machine.
Also most graphics will not open. Is it because I have a Mac and they are not compatable?
If so and you cannot fix it I would like to either cancel my AOL service, pay less for your monthly billing or get it for free.
Ref: phone conversation with customer service about the advertisement on high speed internet service for the washington area.
America Online Inc. yesterday began offering high-speed Internet access with AOL e-mail and content in the Washington area and Chicago, a move that company officials hope will stem the loss of dial-up users as the service is rolled out nationally later this year.
The Dulles-based firm has lost more than 5 million subscribers to faster and cheaper Internet services in recent years. The new $29.95 per month service, dubbed AOL High Speed, gives the company something fresh to offer fleeing dial-up users. AOL officials said they plan a series of cable television ads and online marketing to encourage the firm's dial-up subscribers, who pay $23.90 per month, to switch to AOL High Speed.
Dulles-based AOL's outdated dial-up service has lost millions of customers. (By Joe Raedle -- Getty Images)
Beginning today, AOL will offer its first competitively priced broadband product to customers in the Washington region and Chicago. A comparison of major providers in the area:
America Online and Time Warner
America Online Inc. is trying to find ways to keep customers coming back to its Internet community while parent company Time Warner Inc. seeks ways to expand its Internet empire.
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"This makes a lot of sense," said Charlene Li, an analyst with Forrester Research. "If you have any desire to stay with AOL, you are going to look at this deal very seriously. It sounds smart."
Despite losing about 2.3 million subscribers in the past year alone, AOL, a division of Time Warner Inc., remains the nation's biggest Internet service with 21.7 million subscribers. The company's ad revenue has begun picking up again after a few years of decline.
The new high-speed product is the first time AOL has offered a simple, competitively priced way for its subscribers to get faster online access and keep AOL services and content, too.
In the Washington area, AOL High Speed is priced in the same range as standard high-speed Internet services sold by Comcast Corp. and Verizon Communications Inc., which dominate the market. But in Chicago and other cities yesterday, rival service provider SBC Communications Inc. began aggressively cutting the price of its Yahoo high-speed offering to just $14.95 a month, bringing prices for fast Internet connections below the cost of AOL dial-up for the first time.
Both the AOL and SBC high-speed offerings operate over the same lines used by home telephone service. Cable television companies typically charge more for their services, which they say are even faster.
The five-week test in Washington and Chicago by AOL reflects a fundamental shift in the online business environment and demonstrates how the company is trying to adapt. Several years ago, AOL made its name by offering a one-size-fits-all dial-up service. But the world changed, and computer users left for cheaper dial-up or faster connections provided by others.
Now, with its $9.95 Netscape dial-up service, its $29.95 AOL High Speed and its traditional dial-up offering, AOL has a broad range of products at different price points, a move analysts said is essential given the segmentation in the marketplace.
AOL is also looking to capitalize on the boom in Internet advertising by beefing up its free AOL.com Web site. It hopes to attract millions of computer users to the site with music, games, news and other content, as well as by giving away free AIM.com e-mail accounts. If it works, the AOL.com portal strategy would be similar to Yahoo Inc.'s business model.
To provide the one-stop shopping experience for high-speed Internet service, AOL is partnering with telecommunications wholesaler Covad Communications Group Inc., a California firm that leases phone lines from the regional phone companies, providing access to about 50 million homes.
AOL will handle all the branding, marketing and customer-service calls while Covad will provide the high-speed phone lines and modems. David McMorrow, executive vice president of Covad, said the partnership with AOL is likely to benefit both companies because consumers will have the ability to get high-speed service through one phone call to AOL. He predicted that AOL's strong brand name nationally, coupled with Covad's coverage, would give America Online a way to begin recovering from subscriber losses.
"The two parties are putting together a compelling offer in the market, not only for AOL users, but for folks looking for a good combination of broadband and content at a competitive price," McMorrow said. "They have customers and brands and experience at the Internet layer, and we have the infrastructure, footprint and systems."
But if yesterday's aggressive price cutting by SBC leads to slashing in the price of high-speed Internet connections around the country, AOL and Covad may find themselves with fewer customers and less revenue to share than they had projected.
General -- in relation to LIVE HELP customer support.
IT SUC_S, in plain English. I've been through 6 "live help" techs in the past ~4 days and none can get a fix to my multiple problems. Furthermore, it's impossible to get into direct contact with anyone at AOL to register a formal complaint. The conection to that -- IS WELL HIDDEN!
My suggestion, BRING BACK THE AMERICAN TECHS YOU HAD SEVERAL YEARS AGO. AT LEAST THEN MY PROBLEMS COULD BE FIXED. Philippineo and Indian people just don't hack it. Bring jobs back to our own people. Hire AMERICANS to do AMERICAN jobs -- RIGHT THE FIRST TIME.
I am very discusted with the customer service department. You have let me down. I never have had difficulties with aol til now. I am the main screen name and for some reason am listed as a child. Which for some reason has blocked my ability to control. I called the aol # and was told that I was not helpable because I was not currently being billed. This was aol's choice not mine and I did not need the premiere account due to my account needs. When aol forgets about the little person, aol ends up going out of business. I believe that i have a problem that techical support cannot fix online and your customer service department has failed me. As an established company i believe that you have the ability to fix what is wrong. You have excluded me entirely. All I needed was you specilized care, and a very small amount of your time. Sorry you no longer find my account profitable. (Your decision, not mine) Thanks for nothing
I was sent an email from AOL that I was on free service. I cancelled AOL dialup and went w/ road runner. I am still being charged for AOL. I am disouting on AmEx bill. Please cancel the billing. ASAP!!!! phone # 7277105678 email-Susanw5678@aol.com
Apparently the currently available install file for AIM carries 2 viruses -- 4 separate AV products detected and intercepted them upon download from www.aim.com.
I just installed AOL 10 on my computer and I'm so unhappy that I did so, it is the slowest browser that I've ever used and more complicated than it should be. If I don't figure it out very shortly I'm going to drop AOL and find another service. Not only did I lose all my favorites but finding anything takes so much time that its not worth the effort. I've used AOL for as long as I've had a computer (maybe 10 years) and this is the first time I've been so disappointed that I want to change.
Before I cancel my subscription to this service, I would like to know why some of my friends are paying $9.99 and $11.99 for the the same aol service that I am paying $23.90. Thanks.
I have a tip- change to Yahoo
I have been a member with you'll since 2000 and
now you 'll want let me get help or 1 touch fix.
Why such treatment I am still paying for service
Do you have a problem with me? If you have a
problem with me let me know it to my face.
Where can I find the "Key word" option from the AOL toolbar of AOL Desktop?
Because it is easier to open AOL Desktop than AOL 9.1.
I was surprise to receive a TOS telling me that I did something wrong (and that the next time I'll be terminate).
I do not recall autorizing you to read all my incoming and outgoing mail. Naturally with pages of nonsense you ask to be sign before service, I'm not surprise.
Where is gone Privacy??????
Where is gone freedom of speach?????
America have criticize the "comunist" countries for violation like this, but now "Private company" , Like AOL Do the same.
It seams that the "biggot"took over AOL.
It is OK to show orrible pics (or vids) of dead people, but not a pic or video of Lovemaking.
I stil do not understand what actually gat your "computer" reation.
Personally I wouldn't care less if it happen again and you punish me by disconnect the service.
Your imposing ads, that if refused to open disconnect you from AOL, is another form of "loss of freedom".
Shame on you..
I'm sure you will not bother to reply.... It is tipical of you.
Ichanged plans,so please delete my old account,was email@example.com.My new account is firstname.lastname@example.org.I'll be billed twice and once is enough,living on S.S. Thanks a million HAPPY NEW YEAR,all AOl
I push cancel when your continuous New Found Hardware pops up..and then I get another saying there is a problem..there is no problem. I DONT WANT IT NOW OR EVER. Thats the problem with AOL we are never asked if we want a service, its shoved at us time and atime again. Is this the plan, wear us out with your staff trivia? Your service isn't. And, when I want to read my mail, I want to read it, not Welcome or the celebrity news or anything else. Yet, you constantly pop things into my screen in front of what I'm reading..Wwhat is going on??????
I muddled through the 800 number automated panel, then WAITED and WAITED for a PERSON before AOL disconneted me. So, I tried Live Help online, filled out screens through typing out the problem, AOL disconneted that deleting all my effort there. How can I recommend AOL when I will probably cancel several years of membership this week??
How can i stop AOL from sending me E- MAILS about their products and services ?
The toolbar doesn't say "OK."
If you press "Go," you don't get anywhere, anyway.
i called a while back, ask to remove a person on my acxcount, i was told it would be remove, has not been done..why was i told it would and was not.. thank you for your help
I am not happy with having to go through the process of changing all of my passwords again w/o requesting it. My mother recently had to do the same with her account. Is this going to be a regular occurrence? With all of the recent problems we have been experiencing, this may be the final straw in helping me make the decision of dropping AOL and switching providers.
How can you get live help when you do not have an account with them but they still bill you?
so how long before AOL bites the big one and goes belly up....take yahoo with you
I never wanted to be a dentist. I don't like looking at other peoples' teeth. It is disgusting. ENOUGH ALREADY !!!
I have an email account from it is very difficult to read the email as AOL has allowed advertisments with credit scores on it to be at the bottom which I was unable to remove. If you value your custamers why subject us to the crap and waist our time. if you value your custemers you would never let this happen. Why do you sell out your custemers peace of mind to profit your own pockets through selling advertsments on your custemers emails. I have my internet with Rogers they do not let this happen. Your email home page looks good. That not enough to keep your service competitve with other companies. Chris
Why am I paying so Much? I can get another server for $9.95 a month. Yes I have to deal with pop-ups; But AOL has just as much annoying pop-ups. And, I'm on dial up. Give me a reason not to change.
hey Wendy...lost my access to pogo too?? what the heck?????
I have an aol account ( Rita107k@aol.com ) but I haven't used this acct for years and it seems someone hacked into it and is sending emails to friends of mine on a routine basis. I can't remember my password and it won't allow me to reset it. How do I delete this account?
I asked for tech help and was asked to pay $38.oo which I did and never got an answer to my problem. I can not access my e-mail or facebook. I have done everything you asked me to do and it does not work. I want my money back and an answer to my problem.
Our remote computer aol address book is not working.